At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services and thousands of AWS EC2 instances deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Cloud Platform Integrations team creates extension and integration points that empower our growing network of partners and 3rd party cloud services. As a Senior Software Engineer on the Cloud Platform Integrations Team, you will develop state-of-the-art cloud-based microservices delivering extension points for flexible, maintainable integrations. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Node.js, TypeScript, Java, Redis among others.

Successful Cloud Software Engineers will:

• Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development


• Describe problems accurately and propose practical solutions


• Be driven to get results and adapt to challenges


• Be proactive and learn to anticipate/handle most issues


• Demonstrate a high level of curiosity and keep abreast of the latest technologies


• Show pride of ownership and strive for excellence in everything you do

Major Responsibilities/Activities:

• Design, develop, and test features, functions and microservices delivered via platform components and that are highly scalable, available, and reliable


• Stay current with industry developments and new trends


• Recommend new technologies as components of a solution when appropriate


• Take ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment

Minimum Requirements:

• 5+ years of experience in software engineering


• Proficient software development with a focus on server-side development using Node.js, Java or similar stack


• Experience with the full application lifecycle from development through deployment and support


• Working experience with REST API back-end services


• Familiarity with NoSQL or traditional RDBMS databases


• Unit testing and automation experience

The ideal candidate would also have experience with:

• Node.js + NPM


• JavaScript/TypeScript, Java, and other languages


• Serverless architectures (AWS Lambda, DynamoDB, etc.)


• Experience working with open source projects


• Scalability and availability in distributed systems