Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.
• Communicate clearly in writing to both technical and non-technical people.
• Document and build new tools to improve support flows.
• Identify patterns, recommend improvements, and filter out unimportant issues.
• Author documentation for our customer-facing Help Center.
• Assist with successful on-boarding of new customers.

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and excellent organizational and communication skills
• Ability to work remotely and desire to make an impact at a high growth company
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Ability to work flexible shifts

To apply: https://weworkremotely.com/remote-jobs/recharge-payments-support-engineer