Support Engineer

 SDVI
 9 days ago
 None

SDVI's Support Engineering team is a seasoned group of engineers who know how to get to the bottom of things. As a Support Engineer, you will be working shoulder-to-shoulder with other members of the engineering team to understand and root-cause software defects, and implement fixes to continue to deliver our customers rock-solid functionality and performance.


What You'll Do



  • Triage and assist in root-cause analysis of software issues discovered internally and in customer environments

  • Coordinate debug efforts between the developers and support teams

  • Work with engineers through design, implementation, and deployment of fixes for investigated issues

  • Write test automation and tools to ensure the quality of our services


Who You Are



  • An experienced software professional with 5 or more years experience in software development

  • A college graduate with a Bachelor's or Master's degree in a technical field, with preference for CS, CpE, or EE

  • A software developer at your core, who uses their powers for good in supporting production operations

  • Communicative, valuing building strong relationships and even stronger teams

  • Self-motivated, with the ability to juggle multiple priorities

  • Possess a tendency to “go digging” when confronted with a challenge

  • An accomplished mentor or teacher

  • Familiar with microservice architectures, REST APIs, and Single-Page Web Applications

  • Energized and motivated by new challenges

  • Enjoy working shoulder-to-shoulder with your customers


The SDVI Platform



  • Python 3, Flask, SQLAlchemy

  • JavaScript, VueJS

  • Microservices, REST APIs

  • Docker, Nginx, Postgresql

  • Amazon Web Services

  • Linux, Windows


Interested? Start the process by applying now!

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